Our Secure Client Portal: Stay Connected to Your Case Anytime, Anywhere

A personal injury case can last months or longer. During that time, clients want to know what is happening, share medical records and bills as they arrive, and ask questions without waiting for a phone call to be returned. Traditional email and phone tag are not always the most secure or efficient way to do that.

To make communication easier and more secure, current clients of Personal Injury Lawyer Pro can use our secure client portal. The portal is available through the Client Login link at the top of every page of our website. This announcement explains what the portal does, how to use it, and how we protect your information.

What You Can Do in the Portal

See Case Updates

The portal provides a place for your legal team to post updates on your case — for example, when records have been requested or received, when a demand has been sent to an insurer, or when an important date is approaching. You can check the status of your case at any time, without needing to call.

Share Documents Securely

Personal injury cases involve many documents: medical records, bills, explanation-of-benefits statements, pay stubs, photographs, insurance letters and more. The portal allows you to upload documents securely as you receive them, instead of mailing them or sending them by ordinary email.

Communicate With Your Legal Team

You can send secure messages to your legal team through the portal. Messages are stored with your case, so the history of your communications is easy to review.

Keep Track of Important Information

The portal can help you keep track of appointments, deadlines, and tasks — such as documents your team needs from you.

Why a Secure Portal Instead of Email?

Ordinary email is convenient, but it has limitations:

• Messages may pass through systems you do not control
• Attachments can be sent to the wrong address by mistake
• Email accounts can be compromised
• Important documents can be lost in crowded inboxes

Personal injury cases involve sensitive information, including medical records and financial information. A secure portal provides a dedicated, protected space for that information.

How We Protect Your Information

We take the confidentiality of client information seriously. Our protections include:

• Secure connections: The portal uses encrypted connections between your device and our systems
• Individual accounts: Each client has their own login
• Session protections: Sessions expire after a period of inactivity, and security measures help protect against unauthorized access
• Access controls: Within our firm, access to client information is limited to the people who need it to work on your case
• Professional duty: Lawyers have an ethical duty to protect the confidentiality of client information

No system can be guaranteed to be perfectly secure, but we use reasonable, modern safeguards and continue to review our practices.

Tips for Keeping Your Account Secure

You also play an important role in protecting your information:

1. Use a strong, unique password that you do not use for other accounts
2. Do not share your login with others
3. Log out when you finish, especially on shared devices
4. Keep your phone and computer updated
5. Be cautious about messages asking for your password — we will never ask for it
6. Contact us right away if you believe your account has been accessed without permission

Getting Started

When you become a client, our team will provide instructions for accessing the portal. Typically:

1. You will receive an invitation or login information from our team
2. You will set up your account using the Client Login link on our website
3. You can then view your case, upload documents and send messages

If you have any trouble, contact your legal team and we will help.

What to Upload — and When

One of the most helpful things clients can do is keep us informed as their case develops. Consider uploading:

• New medical bills and records as you receive them
• Explanation-of-benefits statements from your health insurer
• Letters from any insurance company
• Pay stubs or employer letters documenting missed work
• Receipts for out-of-pocket expenses, such as prescriptions, medical equipment and travel to appointments
• Photographs showing your injuries as they heal
• Notes about how your injuries are affecting your daily life

Sending documents promptly helps us build a complete picture of your losses and avoid delays when it is time to present your claim.

A Guide to Organizing Your Case Documents

Many clients ask how they can help their case. One of the most valuable things you can do is keep your documents organized. Here is a simple system that works well with the portal.

Medical Documents

Keep a running list of every medical provider you see — hospitals, urgent care, primary care, specialists, physical therapists, chiropractors, pharmacies — with the dates of each visit. Upload records and bills as you receive them. If you receive a bill marked "statement" or "balance due," upload it too; it helps us track what is owed and to whom.

Insurance Documents

Upload every letter you receive from any insurance company — yours, the other party's, and your health insurer. Explanation-of-benefits statements from your health insurer are especially useful because they show what was billed and paid.

Work and Income Documents

Upload pay stubs from before and after the injury, letters from your employer about missed work, and any documents showing changes in your job duties or hours. Self-employed clients should keep invoices, tax returns and records of lost business.

Out-of-Pocket Expenses

Keep receipts for prescriptions, medical equipment, braces, mileage to appointments, parking, household help and child care needed because of the injury. A photo of a receipt uploaded to the portal is enough.

Photographs

Upload photos of your injuries at different stages of healing, as well as photos of property damage, the scene, and any equipment such as crutches or wheelchairs you needed. Photos taken over time can show the progression of your recovery in a way words cannot.

Your Journal

Some clients keep a brief journal of their pain levels, sleep, limitations and missed activities. Uploading entries periodically helps us document non-economic losses, such as pain and suffering, which are otherwise difficult to prove.

What You May See at Each Stage

The portal reflects your case as it moves forward. While every case is different, here is what updates may look like at each stage:

1. Opening the case: Confirmation that we have notified insurers of our representation, sent preservation letters and requested initial records
2. Treatment phase: Notes when records and bills are received, and reminders of documents we still need
3. Investigation: Updates when reports, witness statements or expert reviews are obtained
4. Demand: Notice that a settlement demand has been sent, and later, the insurer's response
5. Negotiation: Summaries of offers and counteroffers, with a recommendation and a request to discuss
6. Litigation, if needed: Key dates such as filing, discovery deadlines, depositions and mediation
7. Resolution: Information about the settlement statement, lien resolution and distribution

Major decisions, such as whether to accept an offer, are always discussed with you directly — the portal supports those conversations but does not replace them.

What the Portal Is Not For

The portal is designed for routine communication and document sharing. For urgent matters, call or contact your legal team directly. For example:

• If you receive court papers or a deadline notice, notify your team immediately
• If an insurance company asks you to sign something or give a statement, contact your team before responding
• If you have a medical emergency, call 911

The Portal and Online Meetings

The portal works hand in hand with our online meetings. Before a scheduled video meeting, you can upload documents you want to discuss. After the meeting, your team can post a summary or next steps. Together, these tools allow many clients to handle their entire case without needing to travel to an office.

Accessibility

The portal is designed to work on phones, tablets and computers. If you have difficulty using it because of a disability or limited access to technology, let us know. We can provide alternatives so that you are never left without a way to communicate with your legal team.

Why Communication Matters

Good communication is one of the most important parts of a good client relationship. Clients who understand what is happening in their case feel more confident, make better-informed decisions and experience less stress. The portal is one of several ways we keep clients informed, alongside phone calls, online meetings and in-person meetings when appropriate.

Our Communication Standards

Regardless of the tool, our clients can expect:

• Regular updates on the status of their case
• Clear explanations of each stage of the process
• Prompt responses to questions
• Advance notice of important events, such as depositions or mediation
• Involvement in every significant decision, including settlement offers

Frequently Asked Questions

Is the portal available to people who are not yet clients?

No. The portal is for current clients. If you are considering hiring us, use the Free Case Review form or schedule an online meeting.

Can I use the portal on my phone?

Yes. The portal works on modern phones, tablets and computers.

What if I forget my password?

Contact your legal team, and we will help you regain access securely.

Can family members access my portal?

Accounts are for clients. If you want a family member to be involved in your case, talk to your legal team about the best way to do that while protecting confidentiality.

Will my messages be answered immediately?

We respond as promptly as we can. For urgent matters, contact your team directly by phone.

What happens to my portal access after my case ends?

When your case concludes, we will let you know how long portal access will remain available and how to obtain copies of your documents. Your file is retained according to our records policies and professional obligations.

Can I upload photos from my phone?

Yes. You can upload photos and scanned documents directly from your phone. Clear, well-lit photos of documents are usually sufficient.

The Bigger Picture: Technology in Service of People

Technology can make legal representation more efficient and transparent, but it should never replace the human relationship at the heart of a case. Injured people need to know that someone is listening, that their concerns are taken seriously and that their lawyer is working for them. The portal gives clients visibility and convenience; our attorneys and team provide the judgment, advocacy and care. We see the two as complementary. If you ever feel the portal is not meeting your needs, tell us — we will adjust how we communicate with you.

Security Practices Behind the Scenes

In addition to the protections visible to clients, we maintain internal practices designed to protect confidential information: limiting access to client files to the team members working on each matter, training our staff on recognizing phishing and other threats, keeping our systems updated, and reviewing our practices as technology changes. Lawyers have a professional obligation to make reasonable efforts to prevent unauthorized access to client information, and we take that obligation seriously.

Key Takeaways

• Current clients can use our secure client portal through the Client Login link on our website.
• The portal provides case updates, secure document sharing and messaging with your legal team.
• Encrypted connections, individual accounts and access controls help protect your information.
• Strong passwords and safe habits help keep your account secure.
• For urgent matters, contact your legal team directly.

Questions?

If you are a current client and have questions about the portal, contact your legal team. We are happy to walk you through it during your next call or online meeting, and we welcome suggestions that would make it more useful. If you have been injured and are considering legal help, request a free, confidential case review today. You pay no attorney fee unless we recover compensation for you.